{"id":6817,"date":"2019-11-15T16:03:00","date_gmt":"2019-11-15T16:03:00","guid":{"rendered":"https:\/\/alfaloc.pt\/?p=6817"},"modified":"2025-02-20T16:38:45","modified_gmt":"2025-02-20T16:38:45","slug":"trofeus-call-center-2019","status":"publish","type":"post","link":"https:\/\/alfaloc.fr\/pt-pt\/trofeus-call-center-2019\/","title":{"rendered":"Alfaloc vence Trof\u00e9us Call Center 2019!"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-os-clientes-alfaloc-merecem-o-melhor-atendimento-de-sempre\">Os clientes Alfaloc merecem o melhor atendimento de sempre!<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"534\" src=\"https:\/\/alfaloc.pt\/alfaloc-fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-trofeu-2019-1024x534.png\" alt=\"\" class=\"wp-image-6903\" srcset=\"https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-trofeu-2019-1024x534.png 1024w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-trofeu-2019-300x156.png 300w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-trofeu-2019-768x401.png 768w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-trofeu-2019.png 1204w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-da-esquerda-para-a-direita-joana-carreira-leonor-ferraria-marta-ferreira-filipe-coelho-e-goncalo-serra\"><em>(Da esquerda para a direita) Joana Carreira, Leonor Ferraria, Marta Ferreira, Filipe Coelho e Gon\u00e7alo Serra.)<\/em><\/h6>\n\n\n\n<p>E, mod\u00e9stia \u00e0 parte, \u00e9 sabido que nos gabamos de ter essa qualidade.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-se-forem-necessarias-provas-as-mais-valiosas-sao-as-opinioes-dos-clientes-alfaloc\"><strong>Se forem necess\u00e1rias provas, as mais valiosas s\u00e3o as opini\u00f5es dos clientes Alfaloc.<\/strong><\/h4>\n\n\n\n<p>Mas, no caso de ainda serem necess\u00e1rias mais provas, decidimos, portanto, ir \u00e0 luta!<\/p>\n\n\n\n<p>Foi exatamente por isso que nos candidat\u00e1mos aos Trof\u00e9us Call Center 2019.<\/p>\n\n\n\n<p>Esta competi\u00e7\u00e3o, organizada pela Call Center Magazine em parceria com a conceituada IFE by Abilways, \u00e9 uma grande oportunidade para demonstrar nossa excel\u00eancia.<\/p>\n\n\n\n<p>Em 2018, tamb\u00e9m competimos, e conseguimos provar a qualidade do atendimento ao conquistar os <strong>trof\u00e9us de Atendimento via Redes Sociais (Facebook) e Omnicanal.<\/strong><\/p>\n\n\n\n<p>Neste ano, volt\u00e1mos a disputar os trof\u00e9us, enfrentando gigantes do setor, como <strong>Nestl\u00e9, Nescaf\u00e9 Dolce Gusto, Leroy Merlin, Santander, Meo, NOS<\/strong>, entre outros, o que, portanto, nos orgulha ainda mais dos resultados obtidos.<\/p>\n\n\n\n<p>Trouxemos para casa dois trof\u00e9us!<\/p>\n\n\n\n<p>O primeiro foi para <strong>Atendimento via Redes Sociais<\/strong>, enquanto o segundo foi para A<strong>tendimento via Chat\/Whatsapp.<\/strong><\/p>\n\n\n\n<p>Para explicar essas vit\u00f3rias, listamos, a seguir, algumas das caracter\u00edsticas mais intr\u00ednsecas do Atendimento ao Cliente Alfaloc:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rapidez e efic\u00e1cia da resposta;<\/strong><\/li>\n\n\n\n<li><strong>Personaliza\u00e7\u00e3o do atendimento;<\/strong><\/li>\n\n\n\n<li><strong>Simpatia e cordialidade;<\/strong><\/li>\n\n\n\n<li><strong>Solu\u00e7\u00f5es constru\u00eddas \u00e0 medida.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Nas Redes Sociais, estamos, portanto, a renovar o selo de qualidade.<\/p>\n\n\n\n<p>J\u00e1 quanto ao atendimento via chat\/whatsapp, estamos agora perante uma nova conquista!<\/p>\n\n\n\n<p>O chat no website Alfaloc \u00e9 uma pr\u00e1tica consolidada que trazemos h\u00e1 alguns anos, e onde notamos, de m\u00eas para m\u00eas, um aumento no n\u00famero de clientes que optam por essa forma de contato. Isso lhes permite, assim, ter uma resposta r\u00e1pida e assertiva num piscar de olhos.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-o-whatsapp-por-sua-vez-e-uma-das-novidades-muito-recentes-da-alfaloc\">O Whatsapp, por sua vez, \u00e9 uma das novidades muito recentes da Alfaloc!<\/h4>\n\n\n\n<p>Essa novidade, que j\u00e1 era aguardada h\u00e1 algum tempo, sentimos que se tornou um grande sucesso!<\/p>\n\n\n\n<p>Para que a solicita\u00e7\u00e3o de uma cota\u00e7\u00e3o, um envio ou uma pergunta sobre a data de recebimento da encomenda seja cada vez mais imediata e pr\u00e1tica, a Alfaloc est\u00e1, portanto, tamb\u00e9m dispon\u00edvel no <strong>Whatsapp<\/strong>, atrav\u00e9s do n\u00famero <strong>917 777 100<\/strong>.<\/p>\n\n\n\n<p>Tudo isso em nome da satisfa\u00e7\u00e3o do Cliente Alfaloc.<\/p>\n\n\n\n<p>Apresentamos nesta fotografia a equipa de Servi\u00e7o de Apoio ao Cliente, principal respons\u00e1vel por estas vit\u00f3rias:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/alfaloc.pt\/alfaloc-fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-premios-torfeus.jpg\" alt=\"\" class=\"wp-image-6904\" srcset=\"https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-premios-torfeus.jpg 600w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-premios-torfeus-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>Para receber os pr\u00e9mios, compareceram na cerim\u00f3nia, portanto, Filipe Coelho, Diretor do Servi\u00e7o de Apoio ao Cliente, bem como Marta Ferreira, Supervisora do Servi\u00e7o de Apoio ao Cliente.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-id=\"6906\" src=\"https:\/\/alfaloc.pt\/alfaloc-fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2-1024x1024.png\" alt=\"\" class=\"wp-image-6906\" srcset=\"https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2-1024x1024.png 1024w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2-300x300.png 300w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2-150x150.png 150w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2-768x768.png 768w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/notica-certificado-trofeu-2.png 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" data-id=\"6905\" src=\"https:\/\/alfaloc.pt\/alfaloc-fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus--1024x1024.png\" alt=\"\" class=\"wp-image-6905\" srcset=\"https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus--1024x1024.png 1024w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus--300x300.png 300w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus--150x150.png 150w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus--768x768.png 768w, https:\/\/alfaloc.fr\/wp-content\/uploads\/sites\/3\/2024\/08\/noticia-certificado-trofeus-.png 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Continue por perto, para saber mais novidades.<\/p>\n\n\n\n<p>Por si, vamos mais longe.<\/p>\n\n\n\n<p><strong><em>Equipa Alfaloc<\/em><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Pode saber mais em:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/alfaloc.pt\/alfaloc-fr\/trofeus-call-center-2018\/\">Alfaloc vence Trof\u00e9us Call Center 2018<\/a><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/alfaloc.pt\/alfaloc-fr\/trofeus-call-center-2017\/\">Alfaloc estreia-se nos Trof\u00e9us Call Center (2017)<\/a><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Refer\u00eancia aos Vencedores nos meios de comunica\u00e7\u00e3o:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call Center Magazine<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>An\u00fancio dos Vencedores 2019:\u00a0<\/strong><a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/e-os-vencedores-do-trofeu-call-center-2019-sao\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.callcentermagazine.net\/contact-centers\/e-os-vencedores-do-trofeu-call-center-2019-sao\/<\/a><\/li>\n\n\n\n<li><strong>Vencedores 2019, por marca:<\/strong>\u00a0<a href=\"https:\/\/www.callcentermagazine.net\/trofeus-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.callcentermagazine.net\/trofeus-call-center\/<\/a><\/li>\n\n\n\n<li>Global Contact Center:\u00a0<a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/faltam-duas-semanas-para-o-global-contact-center\/\">https:\/\/www.callcentermagazine.net\/contact-centers\/faltam-duas-semanas-para-o-global-contact-center\/<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Human &#8211; Recursos Humanos e Gest\u00e3o\u00a0<a href=\"https:\/\/www.human.pt\/2019\/11\/07\/edicao-21-do-global-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.human.pt\/2019\/11\/07\/edicao-21-do-global-contact-center\/<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT Insight\u00a0<a href=\"https:\/\/www.itinsight.pt\/news\/eventos\/the-future-cx-is-also-human-em-destaque-no-global-contact-center-\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.itinsight.pt\/news\/eventos\/the-future-cx-is-also-human-em-destaque-no-global-contact-center-<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log\u00edstica &amp; Transportes Hoje\u00a0<a href=\"https:\/\/www.logisticaetransporteshoje.com\/insights\/tem-um-servico-de-atendimento-ao-cliente-vencedor-candidate-se\/\">https:\/\/www.logisticaetransporteshoje.com\/insights\/tem-um-servico-de-atendimento-ao-cliente-vencedor-candidate-se\/<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Associa\u00e7\u00e3o Portuguesa de Contact Centers\u00a0<a href=\"https:\/\/www.apcontactcenters.org\/post\/back-to-basics-the-future-cx-is-also-human\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.apcontactcenters.org\/post\/back-to-basics-the-future-cx-is-also-human<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MSN Not\u00edcias\u00a0<a href=\"https:\/\/www.msn.com\/pt-pt\/noticias\/ultimas\/e-os-vencedores-do-trof%C3%A9u-call-center-2019-s%C3%A3o%E2%80%A6\/ar-BBWIshH\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.msn.com\/pt-pt\/noticias\/ultimas\/e-os-vencedores-do-trof%C3%A9u-call-center-2019-s%C3%A3o%E2%80%A6\/ar-BBWIshH<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Young Study\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=3XDhr9wk4cg\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.youtube.com\/watch?v=3XDhr9wk4cg<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Os clientes Alfaloc merecem o melhor atendimento de sempre! (Da esquerda para a direita) Joana Carreira, Leonor Ferraria, Marta Ferreira, Filipe Coelho e Gon\u00e7alo Serra.) E, mod\u00e9stia \u00e0 parte, \u00e9 sabido que nos gabamos de ter essa qualidade. Se forem necess\u00e1rias provas, as mais valiosas s\u00e3o as opini\u00f5es dos clientes Alfaloc. Mas, no caso de [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":6903,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,9],"tags":[66,158,159,157,90,113,156],"class_list":["post-6817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-certificacoes","category-noticias","tag-alfaloc","tag-atendimento-ao-cliente","tag-certificado","tag-cliente","tag-qualidade","tag-sac","tag-trofeus-call-center-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alfaloc vence Trof\u00e9us Call Center 2019! - Alfaloc FR<\/title>\n<meta name=\"description\" content=\"Os clientes Alfaloc merecem o melhor atendimento de sempre! Se forem necess\u00e1rias provas, as mais valiosas s\u00e3o as opini\u00f5es dos nossos clientes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alfaloc.fr\/pt-pt\/trofeus-call-center-2019\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alfaloc vence Trof\u00e9us Call Center 2019!\" \/>\n<meta property=\"og:description\" content=\"Os clientes Alfaloc merecem o melhor atendimento de sempre! 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